The advice:
Breathe easy, I am not going to tell you to wear a pink boa! To become visible and
gain respect you need to demonstrate to your team from the start that you are present
and approachable.
Start with
a smile You don’t have to
say a word to have people feel positive about you. Carole Cameron, in her enlightening
book,
Splash! An Introverts Guide to being Seen, Heard and Remembered
says, “if you embrace a positive attitude and deliberately let it show,
it will shine through to others the moment they meet you. A genuine positive attitude
is attractive, infectious and memorable.”
Get out there Start by incorporating “managing
by walking around” into your daily routine. A couple of times a day, take the long
way back to your desk. Be seen as being available even if you don’t have time to
talk to people.
Get a trademark I recommended to an introverted client
that she buy something and carry it around that was unique and stood out and was
representative of her taste and personality. It could be a colourful purse, a flashy
coffee mug, a designer brief case or snazzy suspenders. “Bob always wears Hush Puppies.”
Your trademark item should be an excellent conversation opener by you or others.
Engage informally Select two or three different
people every day who you purposely stop and chat with based on something informal
such as an open-ended question about a picture on their desk or an award hanging
on their wall. Keep the focus on what the person has to say. Keep in mind that the
more you listen, the more people like you.
Get personal It is much easier to be extroverted
with others in a one-on-one than in a group meeting. Connect in a series of one-on-ones
or coffee with everyone you will be managing. Ask each person about themselves and
what they think they bring to the team and the company. Ask them if they possess
any skills they don’t get to utilize that they would like to – which illustrates
that you will be thinking about them after the meeting and are truly concerned about
them and their contributions.
Open a chat
line Out of sight can be
out of mind. Part of learning to be a more extroverted manager is looking for ways
to take the initiative even if it is in an introverted manner. For those folks on
the road, out of your office locale or travelling, keeping in touch by chatting
online or with Skype makes people feel included, important and in the loop.
Use positive
language If your words are
limited, be sure that the ones you do use are positive. For instance, don’t say
“no problem” but “with pleasure” instead. People may not remember what you say,
but they will always remember how you made them feel, so use motivating, supportive
words.
Give compliments Giving compliments may not
be easy at first, but they are necessary for employee feedback. If words don’t come
easy to you, start with Post-it notes on a computer screen or a quick e-mail specifying
that you have noticed what they have done and commend them for it.
You’ll be surprised at how quickly you feel more comfortable initiating contact
and conversation by making it a regular part of your daily routine. By showing a
genuine interest in people, they will feel good in your presence, they trust you
more and will go the extra mile to please you and excel at their job.
Colleen Clarke
is a Toronto-based workplace coach and corporate trainer